Contact Form

FAQs & Rain Policy

Important: Riding in the rain is neither fun nor safe (trust us). Please help us by keeping an eye on email when the skies are grey. We will always do our best to get out on the bikes and we will always refund you in case of cancellation, but please make sure you are contactable.

1. How do I reach the meeting point from Kyoto/Osaka?

JR Trains to Kamo (full day) or Kasagi (half day) are regular, cheap and reliable. If you have questions please get in touch using the link above and we will explain in detail which train to catch. Alternatively taxis or private vehicles are a smooth, stress-free way to reach us. If you need assistance arranging transfers please get in touch.

2. In case of rain, how do you decide whether to run the tour? How can you inform me?

The activity will be cancelled if the previous day’s weather forecast (Japan Meteorological Agency) says the chance of rain is more than 60%. We will inform you by email by 7pm the evening before departure so please be sure to check your mail the night before the tour. If you have any questions, please get in touch!

3. What if it’s raining on the day of the tour?

In the event of surprise rain, please get in touch by email and we discuss case-by-case.

4. Do I need to make a reservation?

Yes. Prior reservation is required. Booking in advance is highly recommended, especially spring and autumn.

5. What should I bring?

Be sure to wear something comfortable, jeans are not recommended for biking in Kasagi. If you have anything to carry, bring a knapsack or backpack. Bikes are equipped with bottle holders but no baskets.

6. Is there an age limit?

There is no set age limit, but all under 18s must be physically capable of riding and be accompanied by a parent or guardian. If your kids are under 150cm, get in touch to discuss your needs

7. How fit should I be?

There are a number of hills in Kasagi but our bikes have powerful electric assistance. A moderate level of fitness is useful but bike control is most important.

8. How and who should I contact if I need to cancel the tour?

Please send us an e-mail in advance if you need to cancel. A full refund is available to guests who cancel at least 24 hours in advance. This is not available for no shows or those guests who cancel with less than 24 hours notice.

9. What kind of lunch do you provide?

Lunch is normally a sit down Japanese meal unless otherwise requested by guests. If you are vegetarian, vegan, or have religious or personal restrictions, please inform us in advance and we will do our best to accommodate you.

10. Do I need to bring extra money?

Japan is not a tipping country so no worries there! A few thousand yen is probably a good idea though, in case you wish to purchase goods or extra drinks on tour.

11. Do you ride in winter?

We sure do!